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small{font-size:12px;color:var(--text-muted)}.attached-files-list{background:var(--bg-tertiary);border-radius:var(--radius);padding:12px;margin:12px 0}.attached-files-list h5{display:flex;align-items:center;gap:6px;font-size:13px;font-weight:600;margin-bottom:10px;color:var(--text-secondary)}.attached-file-item{display:flex;align-items:center;gap:10px;padding:8px;background:var(--bg-secondary);border-radius:var(--radius-sm);margin-bottom:6px}.attached-file-item svg{color:var(--primary);flex-shrink:0}.attached-file-item .file-name{flex:1;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attached-file-item .file-size{font-size:11px;color:var(--text-muted)}.remove-file-btn{background:none;border:none;padding:4px;cursor:pointer;color:var(--danger);border-radius:var(--radius-sm);transition:background .2s}.remove-file-btn:hover{background:#ef44441a}.ticket-documents-section{background:var(--bg-secondary);border-radius:var(--radius);padding:16px;margin-bottom:20px;border:1px solid var(--border-color)}.ticket-documents-section h4{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:600;margin-bottom:12px;color:var(--text-primary)}.documents-list{display:flex;flex-direction:column;gap:8px}.document-item{display:flex;align-items:center;gap:12px;padding:10px 12px;background:var(--bg-tertiary);border-radius:var(--radius-sm);transition:background .2s}.document-item:hover{background:var(--bg-primary)}.document-item .doc-icon{color:var(--primary);flex-shrink:0}.document-item .doc-info{flex:1;min-width:0}.document-item .doc-name{display:block;font-size:13px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.document-item .doc-meta{display:block;font-size:11px;color:var(--text-muted);margin-top:2px}.document-item .download-btn{flex-shrink:0}.image-preview{max-width:100px;max-height:60px;object-fit:cover;border-radius:var(--radius-sm)}.sla-section{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius);padding:16px}.sla-section h4{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:600;margin-bottom:12px;color:var(--text-primary)}.sla-item{background:var(--bg-tertiary);border-radius:var(--radius-sm);padding:12px;margin-bottom:10px;border-left:3px solid var(--border-color)}.sla-item.sla-success{border-left-color:var(--success);background:#22c55e14}.sla-item.sla-warning{border-left-color:var(--warning);background:#f59e0b14}.sla-item.sla-danger{border-left-color:var(--danger);background:#ef444414}.sla-header{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--text-secondary);margin-bottom:6px}.sla-details{display:flex;align-items:center;justify-content:space-between;gap:8px}.sla-badge{font-size:11px;font-weight:600;padding:2px 8px;border-radius:10px}.sla-badge.badge-success{background:var(--success);color:#fff}.sla-badge.badge-warning{background:var(--warning);color:#fff}.sla-badge.badge-danger{background:var(--danger);color:#fff}.sla-badge.badge-gray{background:var(--secondary);color:#fff}.sla-date{font-size:12px;color:var(--text-secondary)}.sla-remaining{font-size:13px;font-weight:600;margin-top:6px;padding-top:6px;border-top:1px dashed var(--border-color)}.sla-success .sla-remaining{color:var(--success)}.sla-warning .sla-remaining{color:var(--warning)}.sla-danger .sla-remaining{color:var(--danger)}.sla-stats{margin-top:12px;padding-top:12px;border-top:1px solid var(--border-color)}.sla-stats .stat-item{display:flex;justify-content:space-between;align-items:center;padding:6px 0;font-size:12px}.sla-stats .stat-label{color:var(--text-secondary)}.sla-stats .stat-value{font-weight:600;color:var(--text-primary)}.sla-warning{display:flex;align-items:center;gap:8px;padding:10px;background:#f59e0b1a;border-radius:var(--radius-sm);color:var(--warning);font-size:12px}.sla-indicator{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:10px;font-size:10px;font-weight:600}.sla-indicator.sla-ok{background:#22c55e26;color:var(--success)}.sla-indicator.sla-risk{background:#f59e0b26;color:var(--warning)}.sla-indicator.sla-breached{background:#ef444426;color:var(--danger)}.sla-progress{height:4px;background:var(--bg-tertiary);border-radius:2px;overflow:hidden;margin-top:6px}.sla-progress-bar{height:100%;transition:width .3s ease}.sla-progress-bar.progress-ok{background:var(--success)}.sla-progress-bar.progress-warning{background:var(--warning)}.sla-progress-bar.progress-danger{background:var(--danger)}